Case Study – And the best part….$100,000!

Once you hire a vehicle or piece of machinery out to a customer, you have no idea of what is happening to it.  Not the case at Best Tractor Parts, they wanted to ensure that their hire equipment would do the job for the customer. 

Best Tractor Parts installed BIGmate Monitoring Systems as a tool that would keep track of their fleet and monitor the overall health and operational abilities so it kept on working for the customer during the hire period.

Recently, Alec Bruce, Best Tractor Parts Service Manager, received a call advising that one of their vehicles that was on hire had blown an engine oil pump. After Alec logged onto the BIGmate site and inspected the full audit trails of data for the vehicle to try and find cause, the reports showed that the vehicle had been subjected to excessive speeds combined with high revs resulting in the failure of the transmission.

With this evidence it gave Best Tractor Parts the power to come to an amicable arrangement with the customer, saving Best Tractor Parts the best part of $100,000.  A small investment – with a massive payoff!